Collection Transformation Services
Best Practice Consulting

According to Moody’s, "Uncollectable credit card debt reached a record high of 11.12% in Q1 2010. Although the delinquency rates are projected to decline, traditional approaches no longer apply."

ALI’s Collection Transformation Services provide an in-depth look into collection operations, delivering valuable insights derived from ALI's rich domain expertise. Results include identifying opportunities for contact centers to improve collection and contact effectiveness while decreasing the overall cost of operations. Each organization is benchmarked against industry peers and evaluated on relevant dimensions including collection and contact strategy, decisioning analytics, data transformation and richness, technology innovations and business processes.

ALI's engagement packages are concentrated and designed to minimize the time impact on business teams while delivering concise maximum value. Each is designed to be completed within two weeks and will include, but not be limited to, on-site and remote executive interviews and fact finding evaluations. ALI will deliver a roadmap designed to address specific requirements that quickly integrate collection best practice approaches into today’s contact centers.

Collection executives are now focused on maximizing their operating effectiveness. ALI helps organizations focus on identifying hard dollar improvements around current collection opportunities, including:

  • Multi-channel collection strategies in the collection operation.
  • Call center staffing simulation and optimization.
  • Loss mitigation and settlement optimization strategies.
  • Collection analytics and strategies best practices.
  • Pre-delinquency customer outreach targeting and strategy development.
  • Customer-level collection strategies and targeting: holistic techniques.
  • Early payment default account identification and management.
  • Agency placement optimization and cost management.

ALI’s deep domain expertise is a result of hundreds of past projects with leading banks, issuers and telecommunications providers. ALI's team of consultants brings many years of experience in the collections, contact center business process management and contact optimization processes. The experience ALI has gained in assisting major collection operations can be opportunistically put to work in any collection operation, delivering millions in bottom-line improvements.

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