Webinar Archive

To download some of these webinars, please click here to download the WebEx client.

Four Actions Before Hitting the Call Center Floor
Featuring Bill Andrews, ALI Solutions
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Making Bank Regulations Work for You
Featuring Bill Andrews and Dave Smith, ALI Solutions
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Beyond One-Dimensional Outreach
Featuring Bill Andrews, ALI Solutions
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The Next Best Practice in Outbound: Taking Outbound Operations to the Next Level
Presented by Cisco and Austin Logistics
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New Year, New You. Collections Best Practices for 2008 Results
Featuring Patti Dunn, President, THE EDGE Consulting
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Make Every Call Count: Best Practices for Increased Right-Party Contacts
Featuring: Mike Schultheis, BMW Financial Services
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Target More, Collect More. The Importance of Customer-Level Treatment.
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It's Your Call ... Are You in Compliance?
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Best Practices in Pre-Agent Call Routing
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Account Level Marketing for Increased Retention and Profitability
On Demand Webinar with CRMXchange
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Reality Behind the Myth: How Champion/Challenger Testing is Driving Increased Collections Effectiveness
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The Changing Credit Landscape: Are Your Collection Strategies Up to Speed?
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Optimizing the Customer Experience: Credit Card Acquisition and Activation in the Contact Center
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Predictive Dialer Best Practices for Consumer Collections
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Time is Money! Automate and Centralize Dialer Operations for Maximum Efficiency
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