| ALI Solutions Releases CallTech 3.3 to Improve Collection Effectiveness |
A Range of Powerful Analytics and Automation Make Collectors More ProductiveAustin, TX - April 25, 2011 – ALI Solutions™ ("ALI") announces a new release of CallTech™, its industry-leading solution for maximizing dialer and agent productivity. CallTech 3.3 lets users automate agent resource calculations, making it easier than ever to take full advantage of CallTech’s Best-Time-to-Call models and build the optimal calling schedule for each outbound campaign. Tom Miller, President and CEO of ALI, said, "Analytics have revolutionized the way Collection operations allocate resources for the greatest return. The automated models built by CallTech have always enabled our clients to increase contact rates by finding the right time to call each customer. With CallTech 3.3, a single click is all it takes to match the output of those models with the expected agent resources for a campaign and generate the best possible schedule of calls. In today’s environment, when reaching debtors is harder and collectors face limits on how many calls they can make, CallTech provides a powerful competitive advantage." Miller added, "What we’ve done with CallTech is help Collection management answer the big question, ‘How and when do we reach people while they still have an ability to pay, without overwhelming our calling resources or harassing our customers?'" In pursuit of that objective, CallTech allows users to choose between two applications of its powerful call management analytics. The first, prioritization, sequences calls based on the likelihood that a customer will answer the phone combined with a user-defined value of each customer. Each call targets the next customer in the list with the greatest potential to impact the bottom line. The second, optimization, adds a third dimension to the equation– the number (and skill sets) of the agents you have on hand for a given time period – in order to maximize agent productivity over the entire day for the entire population of accounts. While optimization produces the best possible schedule for a campaign, it does require reasonably accurate information about agent availability. Therefore, CallTech has always included an easy-to-use interface for entering staffing information and also offers standard integration points for workforce management tools. CallTech 3.3 now adds the option to use historical averages to estimate future staffing levels. Users that face any challenges in obtaining accurate and timely forecasts of outbound staffing levels can now confidently use historical averages as a reliable substitute; it is as easy as checking a box to incorporate them into a campaign. This new feature uses ALI’s proprietary algorithm to capture trends and adjust forecasts to account for changes in strategy and in staffing. Miller says, "In the competitive business of Collections, profitability depends on making the most of every call. If a certain customer has a very high balance and a high probability of answering the phone all day long, a strategy based solely on prioritization would say call them first – at 8:00 AM. But a better decision may be to call a customer with a smaller balance at 8:00 AM because that is your only chance of making contact, and call the high-balance customer later in the day when it is hard to generate contacts and more agents are available to handle calls. Optimization is all about making the best decision considering all customers and all calls in all potential time periods." CallTech is also unique in automating the creation of contact and Promise-to-Pay models and in allowing users to build them from their own portfolio of accounts to better reflect the behavior of their customers, seasonal and economic trends, and other client-specific information that makes models more accurate. CallTech users consistently get the benefit of current, custom models rebuilt automatically every month. About ALI Solutions, Inc. ###
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